I see you have some questions! These are our most frequently asked questions. Check them out and for further information feel free to mail us at info@shockwavebranded.com.

 

  • What are the size guides for shirts?

      S M L XL
    Length (inches) 28 29 30 31
    Width (inches) 18 20 22 24
  • What are the size guides for hoodies?
      S M L XL
    Length (inches) 26 27 28 29
    Width (inches) 20 22 24 26
  • How do I take care of my clothing?
    These should be only washed with like colors. You can certainly machine wash the garments in warm water that is around 104°F/40°C. Keep in mind that you should only use non-chlorine bleach if necessary and do not iron the decorated (printed) areas. If the garments require dry-cleaning, you can use any solvent except the trichloroethylene. Tumble-dry these garments on medium.

  • How long does it take before my order is delivered?
    As all products right now are made on demand, we have a standard order processing time between 5-12 business days. Afterwards we have the shipping time, which depends on your locations.
    Generally, this is between 3-5 business days in the US and between 5-10 business days in Europe.

  • Can I trace my order?
    Yes, in most cases you can! In the US and most European countries we provide tracking codes with our orders. Otherswise feel free to contact us, to stay up to date!

  • I only received part of my order, what now?
    Don't worry, as we have different vendors this might be the case. Often the other product(s) will come shortly after. If you are unsure, feel free to contact us at sales@shockwavebranded.com Then we will check the status of your order.

  • Can I refund my order?
    Yes, you can! However, there are some conditions. You can only refund your order within 14 days after receiving the order. Furthermore the shipping costs of sending it back are on you own costs. If there is something terribly wrong, we will have a look at the best possible solution. For more information feel free to read our refund policy or mail us at sales@shockwavebranded.com